Checks the manpower status of security & housekeeping first thing in the morning.In case of shortages, liases with the security; housekeeping supervisors to get people.Trains the housekeeping and security staff whenever any new persons join.Checks up the grooming standards of the housekeeping & security staff
Ensures cleanliness of the store, glass tops of fixtures, etc.
Monitors the work of the security and housekeeping staff by ensuring that the prepared monthly, weekly & hourly checklists for Housekeeping & Security are adhered to Sorts out customer issues.
Handles shoplifters. Follows norms while questioning shoplifters.Conducts training for security staff on shoplifting, modus operandi of shoplifters, methods of questioning ,maintain crime record register,
Keeps store under surveillance at all points of time
Keeps a daily count of customer entry, Ensures safe custody of keys and maintains records of the same.Conducts fire-fighting training for Retail & Security staff
Checks serviceability of fire-fighting equipment like sprinklers, hydrants, smoke detectors
Submits monthly returns on beeps records,Outstanding/ pending returnables,
Prepare schedule for Opening & closing of store
Report on Pilferage / shoplifting
Checks returnable and non-returnable items and maintain the same as per sop. Negotiates with vendors for quotations, Raises POs for the purchase of printing, stationary, alteration slips, credit notes, goods acknowledgement notes and other such non-trading items for the unit. Organizes materials required by other departments (e.g. Training equipment like LCD, PA system for certain launches ,arrange food during events)
Assesses the consumption of shopping bags, GVs, suggestion forms etc. and procures the same
Ensures sale of scrap at best rates by calling for quotations (e.g. waste cartons, plastic, fixed assets).Maintains the fixed assets register, checks & maintains the fixed assets and gets approval from SO for disposal of fixed assets
Maintains licenses like Trade License, shop & act ,CLRA, Fire License and other related statutory compliances etc. Maintain good repot with statutory officers, police,VIPs etc.
Ensures preparation & renewal of housekeeping & security contracts.
Responsible for all assets /fixture/browsers for store
Arrange accommodation and ticket for guest coming or staff going for company purpose.
Salary: Not Disclosed by Recruiter
Industry: Retail / Wholesale
Functional Area: Sales, Retail, Business Development
Role Category: After Sales Service
Role: Service Manager
Employment Type: Permanent Job, Full Time